Terms & Conditions
Version 1.0 – 10 October 2024
1. LuckyNordic.com offers online casino games. A wide range of games can be found in our online casino from software providers such as Pragmatic, Relax, Evolution, Thunderkick, Big Time Gaming, Yggdrasil, NetEnt and Pushgaming.
2. If you have any questions, please do not hesitate to contact our customer service by sending an e-mail to [email protected] or via live chat. LuckyNordic.com is owned and operated by Blixx Gaming Ltd.
3. The game provider Blixx Gaming Ltd (registry number C102564; address 40 Villa Fairholme, Sir Augustus Bartolo Street, TA’XBIEX, XBX1095, Malta; email address [email protected]) is a business entity (hereinafter “Operator”, “Company”, “we”, “us”, “LuckyNordic”) which operates the website luckynordic.com (hereinafter “website”). The email address of the Operator is [email protected].
4. The Operator is licensed in Estonia and is subject to supervision by the Estonian Tax and Customs Board. This website operates on the basis of the following gambling licences issued by the Tax and Customs Board: activity licence no. HKT000089 for organising games of chance, issued on 11 March 2024; licence No. HKL000470 to organise remote gambling, issued on 10 October 2024.
5. A customer (hereinafter “you”, “user", “player") is a natural person who is at least as old as the age limit for gambling set by the laws of his/her country of residence, and who has been registered and approved as a player by the Operator. In order to use the gaming service offered by the Operator, the customer must have transferred funds to the Operator's current account.
6. The games offered by the Operator are games of chance: casino games, jackpot-type games and also other games that the Operator may offer on the website from time to time.
7. The player account on the website is intended for managing the player's gaming expenses, returning deposited funds and paying out winnings. The player account can only be used to benefit from the gaming service. The Operator reserves the right to restrict payments to the player account at any time for security reasons. By using the services provided by the Operator under these terms and conditions, you confirm that you accept the Operator's privacy policy.
8. These terms and conditions are governed by the laws of the Republic of Estonia.
9. The following terms and conditions are effective as of 10 October 2024. Please read these terms and conditions carefully before using the website www.luckynordic.com.
10. The terms and conditions are published in several languages to make it easier for players to understand them. The Estonian text will always be the main version that will be applied in all circumstances. In case of inconsistencies between the English version and a translation into another language, the Estonian version will prevail.
Amendment of Terms and Conditions
11. Effective from: 10 October 2024.
12. If necessary, the Company may amend these terms and conditions. The Company will notify players of any significant changes, if possible. Nevertheless, you are advised to visit the Terms and Conditions page regularly to check for any changes.
13. Changes will enter into force immediately after publication on the casino site.
14. By using the casino services after the publication of changes, you confirm that you accept these changes.
15. The website is only available to people living in countries and regions where remote gambling is permitted by law.
16. You are solely responsible for ensuring that your access to and/or use of the website complies with the laws of your jurisdiction and you warrant to us that gambling is not prohibited by law in your territory of residence. Any claim brought by you against the Company for a reason related to a breach of the above condition will be considered void and will not be accepted.
17. You are only permitted to register as a player in the countries specified in the registration form on the website.
18. We will only allow use of the website by persons who are at least 21 years of age (or at the age limit for gambling set by the laws of your country of residence). It is the player's responsibility to inquire about the legal age limits for remote gambling as established in the legislation applicable in the player’s country of residence and other legislation.
19. The Company reserves the right, at its sole discretion, to refuse to open an account or to terminate an account that has already been opened. Notwithstanding the foregoing, all contractual obligations previously undertaken will be honoured in accordance with these terms and conditions.
20. You must be a natural person to play on the website. You must not be a corporate body or any other legal entity. You must represent yourself when you play and may not play as part of a professional activity.
21. We accept payments made in EUR.
22. Players are fully responsible for paying all the fees and taxes that are applied to their winnings according to the laws of the country of their residence.
23. All deposits must be wagered once before withdrawal.
24. We do not charge a fee for transactions such as deposits and withdrawals. However, it is up to the player to find out whether his/her bank or other payment service provider charges a fee for these transactions.
25. The player confirms that they are aware of and understand the rules of games offered on the website. It is the player's responsibility to know what the payout percentage is for a particular game.
26. Some games may not be available in some countries or regions. This depends on the policies of game providers, which may change from time to time.
27. Players should be aware that they are at risk of losing money when they gamble on the website. The Company is not liable for any financial loss arising from the use of the website.
28. The Company is taking effective measures to protect players’ personal data from unauthorised use and will only make it available to persons involved in the provision of gambling services through the website. However, the Company is not responsible for how this data is processed by third parties, such as third-party software providers or subsidiaries. Any processing of a player's personal data by third parties is subject to the policies and terms and conditions of such third parties (if any).
29. If we confirm a bet or make a payment in error (which is highly unlikely), we have the right to void all bets confirmed as a result of that error or to correct the error by re-settling all the bets at the correct terms that should have applied at the time the bet was made had the error not occurred.
30. If we mistakenly credit your player account with winnings that do not belong to you (whether due to a technical issue, error in the payable, human error or otherwise), that amount will remain our property and will be deducted from your player account. If you withdraw funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies that may be available under law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to inform us immediately by e-mail.
31. The casino, its managers, staff, partners and service providers:
a. do not guarantee that the software or website will fulfil its intended purpose perfectly;
b. do not guarantee that the software and website are free from errors;
c. do not guarantee that the website and/or games will be accessible without interruptions;
d. will not be liable for any loss or expense of any kind, whether direct, indirect, incidental or otherwise, arising out of your use of the website or your participation in the games.
32. You acknowledge the right of the casino, in the event of a dispute, to make the final decision on whether you have breached the terms and conditions of the casino in a manner that results in your suspension or permanent barring from access to the website.
33. Only one Account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspension of any withdrawals. If two or more users share the same household, IP address and computer device, the users need to inform us. You shall not provide access to your account or allow any third party use of the website including but not limited to minors. Any withdrawals, winnings or bonuses which you have gained or accrued during such time as the duplicate account was active may be reclaimed by us, and you undertake to return to us on demand any such funds which have been withdrawn from the duplicate account. Should we decide to leave one account open, it will be the first account that you opened with us and to which your remaining deposits, if any, will be transferred. We will deduct an administrative fee of 10% (but a minimum administrative fee of thirty Euro (€30) or equivalent in your local currency) for every other account you opened in breach of these terms, as well as any other deductions that may apply in accordance with the provisions of these terms and conditions.
34. Players' funds are held in a separate account and are not mixed with the Company's own funds.
35. Once you have opened an account, you must not disclose your username or password to anyone (whether intentionally or accidentally). You are responsible for all transactions made through and in connection with your account even if a third party acts in your place, and you agree that the Company will not be liable to reimburse you in such circumstances.
36. If you use any means designed to circumvent fraud detection or security control measures, or bypass any other restrictions imposed, all of your bets (including any bonuses won) will be void and, depending on the payment method used by the player, we reserve the right to charge a fee to cover the cost of the payment processing services used by the player.
37. You confirm the following:
a. you are at least 18 years of age, or at least as old as the age limit for gambling set by the laws of your jurisdiction. When you open an account, you must confirm that you are at least as old as the legal age limit requires;
b. the information provided when opening the account is correct;
c. you are the owner of the money in your account;
d. you are a resident of a country or region where gambling is permitted; and
e. the money in your account has not been obtained through illegal activities.
38. The Company complies with the laws, regulations and guidelines on anti-money laundering and the prevention of terrorist financing. The Company is required to investigate suspicious transactions and, if necessary, to report the suspicious transaction to the relevant financial intelligence unit. If such a situation arises, the Company is prohibited from informing players and relevant third parties, except in certain specific cases, of the opening or potential opening of an investigation and that information has been or may be provided to the relevant authorities. In addition, in the event of suspicious transactions, the Company may prevent the player concerned from using his/her account or terminate the account and seize the player's funds if required by applicable law and/or relevant authorities.
39. All transactions made by players on our website are checked to prevent money laundering and any other illegal activity.
40. By agreeing to these terms and conditions, you authorise us to carry out such checks, either on our own initiative or at the request of third parties (including supervisory authorities), in order to verify your age, identity and contact details and to prevent money laundering (hereinafter “checks”).
41. During the verification of a player, we have the right to suspend payments to or from the player's account until we are satisfied that the identity, age and residence of the player have been properly verified.
42. We are obliged to check your age. We are also obliged to verify your identity when you reach a certain threshold while playing on the website, but we may also verify it at any other time at our discretion. While your identity is being verified, we are obliged to temporarily terminate your account or suspend payouts. We may use a recognised third-party service provider acting on our behalf to carry out the checks, or we may contact you to ask you for the information we need to comply with the KYC requirements. By agreeing to these terms and conditions, you authorise us to transfer your personal data to the third parties mentioned above, who will retain the data received from us.
43. In certain circumstances, we may need to contact you to ask you for further information in order to carry out the checks. If you do not or cannot provide us with the requested information, we have the right to suspend your account until you provide us with that information, or to permanently terminate your account. In addition, you will be required to prove your identity when you reach a cumulative limit of two thousand euros (EUR 2000) either in deposits or payouts. The documentation needed to carry out the checks includes the following:
a. passport, ID card or driving licence, together with a recent utility or other invoice (e.g. invoice for fuel, telephony, insurance etc. issued to you and indicating your name), issued up to three months ago;
b. proof of payment – depends on the way the payment is made (copy of the credit card used, e-wallet screenshot, or recent bank account statement);
c. any additional evidence, for example, regarding the source of funds.
44. If, during the course of verification of your identity, it appears that your account details do not match the information provided, we have the right to immediately terminate your account or suspend the use of your account, temporarily suspend all winnings and bonuses, and return the balance of your deposit, if any.
45. The Company has a strict anti-fraud policy in place. Fraud includes, but is not limited to:
a. participating in any type of collusion with other players;
b. development of strategies to win unfairly;
c. fraudulent actions against other online casinos or payment service providers;
d. unjustified chargeback or denial of a credit card payment;
e. other types of cheating;
f. the player is known to have gone bankrupt in his/her country of residence;
g. providing incorrect information about personal data during registration.
46. If a player is suspected of fraud, the Company has the right to terminate the player's account and suspend all payouts to the player. This decision will be made by the Company in its sole discretion, and will be notified to the customer either by telephone or by e-mail, depending on the contact details provided by the customer at registration. The Company also reserves the right to report any fraud committed by a player to regulatory authorities.
47. The administration of the casino reserves the right to call players if deemed necessary to carry out a check. The account will not be validated and the win will not be processed until the manager has been consulted (the call will be made to the phone number provided when registering the player account). In the event that the phone number is invalid or missing, the casino has the right to terminate the account and confiscate the winnings in case of suspected fraud. If a player fails to complete the procedure within four weeks, the player account will be permanently terminated, the player will forfeit any winnings and be barred from further use of the casino site. Such measures will help reduce fraud and prevent unacceptable behaviour.
48. If a player has duplicate accounts that contain bonuses or have the same ID, or if multiple accounts are used in the same browser, or if the same gaming scheme is used with both accounts, the casino has the right to terminate these accounts and withhold any winnings. In the case of accounts where the customer's country of residence does not match the IP address of the customer's device, the management has the right to refuse to create an account and if this is revealed in the subsequently operations of the account, the casino management has the right to close and not pay out winnings to the player in order to prevent such unacceptable behaviour in the future. If a customer or a group of customers have abused the casino’s promotional offers, LuckyNordic has the right to void their bonuses and winnings.
49. The casino has zero tolerance for advantage play. If a player tries to gain advantage of the casino’s welcome offers or other promotions, the Company has the right to void the player’s bonuses and any winnings from such bonuses, in the following cases:
a. use of stolen cards;
b. chargebacks;
c. creation of more than one account in order to get advantage from the casino’s promotions;
d. provision of incorrect information when registering an account;
e. any other action that could damage the casino.
50. The casino has the right to withhold refunds if a player is suspected of manipulating the casino system and if there is concrete evidence of this. A criminal charge will be brought against the user or any other person who has manipulated or attempted to manipulate the casino system. The casino reserves the right to change the selection of games offered on the website and to discontinue and amend promotions.
51. If you become aware of any errors or defects in the software, you have a duty not to take advantage of them. You also agree to report any such error or defect to the casino immediately. In the event of failure to comply with this obligation, the casino has the right to full compensation for all costs related to the error or defect in question, including any costs incurred as a result of the error or defect and the costs incurred as a result of failure to report the error or defect.
Deposit
52. LuckyNordic offers a variety of payment methods. You can place deposits in your player account using any of the payment methods available on the casino’s website at the time of placing the deposit. If you would like to find out which payment methods are preferred in your country of residence, please contact our support team at [email protected].
53. Please note that there may be minimum and maximum deposit limits depending on the payment method you use.
54. LuckyNordic does not accept third party payments. You are only permitted to use the payment services registered in your name to place deposits. If, as a result of checks, it is found that you have breached this condition, your winnings will be confiscated and the deposits placed will be returned to the payment account holder. However, LuckyNordic will not be liable for any funds deposited from third party accounts that are spent by the player.
55. The casino does not guarantee that all payment methods will always be available. To check the available deposit and withdrawal methods, the minimum deposit and the transaction fees, go to the payment methods page from the homepage of our website. Please note that your bank or payment service provider may charge you a surcharge for making a deposit and, in the case of withdrawals, for currency conversion, subject to the terms and conditions set by the bank or payment service provider and the agreement with you.
56. To withdraw funds from your player account any of the payment methods available on the casino’s website at the time of withdrawal can be used.
57. The casino has the right to use a payment method other than the one specified by the player to transfer funds.
58. The minimum withdrawal amount is usually 20 EUR or the equivalent in another currency we accept. This amount may vary depending on the region and the payment method used. The maximum amount you can withdraw depends on the payment method you use. If the amount you wish to withdraw exceeds the limit set for the payment method you have chosen, this amount will be paid out in instalments. Payments to be made to you will be processed as quickly as possible, but please note that for some payment methods it may take up to 5 working days to process your request. To check the available deposit and withdrawal methods, the minimum deposit and the transaction fees, go to the payment methods page from the homepage of our website.
59. If you have used a credit or debit card to place a deposit and the amount of the requested withdrawal is equal to or less than the amount of the deposit, we have the right to make the payment to the account associated with your credit or debit card. If the amount of the withdrawal exceeds the amount of the deposit, an alternative payment method will be used to pay out the excess amount.
60. The casino reserves the right to verify your identity before making payments and to withhold payment for the time needed to verify your identity. If you provide false information about yourself, withdrawal can be refused and your player account can be terminated, of which you will be informed by e-mail. If a player fails to provide the requested documents within four weeks of submitting the withdrawal request, the request will be cancelled and the player account will be terminated. In such a situation, the casino has the right to suspect the player of illegal activity, casino fraud, misrepresentation or other forms of fraudulent activity.
61. Please note that a withdrawal can only be processed using the payment method that the player used to place the deposit in the player account. If such payment method is not available for withdrawals, the player can choose between other payment methods.
62. Your dormant account with a positive balance will be regularly monitored and we will endeavour to notify you of funds in the account by e-mail, using your registered e-mail address. If an account has not been used for at least 12 months (no gameplay, transactions, valid withdrawals or deposits), we will consider this account dormant and will deduct from the funds in the account an administration fee of up to 10 EUR per month, or the equivalent in another currency. You will be notified of this by e-mail at least thirty (30) days before the first deduction. You can check the history of deductions on the Cashier page under History. Deductions will be stopped once you have reactivated your account, but the administration fee already deducted will not be refunded to you. In order to reactivate your account, you must make at least one bet or transaction, such as making a deposit or requesting a withdrawal. You may withdraw any funds you are entitled to from your player account at any time.
63. If you have a problem or complaint, you can contact our customer support team by email at [email protected] or follow the instructions on the website. We will respond within 30 calendar days at the latest. If it is not possible to resolve the complaint within the given time due to its complexity or for other compelling reasons, the casino will inform the customer of the reasons for the extension of the procedure and the additional deadline for responding.
64. You should describe the problem as precisely as possible so we can solve it quickly.
65. Our aim is to provide you with the best remote gambling experience and we hope you will have no complaints. Complaints are first handled by the customer support department. However, if the support staff cannot immediately resolve the problem, the complaint will be escalated to the next levels of the organisation. The Operator is obliged to investigate claims made by the Estonian Tax and Customs Board and customers concerning the conduct of the game organised by the Operator or the activities of the Operator's representative in connection with the game organised by the Operator.
66. In the event of any dispute, you agree that the server logs and other records will have the greatest authority in the handling of the complaint. You agree that if the result displayed on the screen of your device differs from the game server's data, the result stored in the game server's log will prevail, and you acknowledge that our records will be the final authority in determining the terms and circumstances of your participation in the online game and the results of that game. If we wish to contact you in the event of such a dispute, we will use the contact details you have provided when registering your account.
Terms and conditions for using bonuses
67. The following terms and conditions for the use of bonuses apply to all promotions and campaigns offered by LuckyNordic from time to time and form part of the general terms and conditions. Promotions are also subject to certain specific conditions, which are determined on a case-by-case basis.
68. Bonuses can only be used once the real money in your player account has run out. If you withdraw real money before you have completed your bonus wagering, you will forfeit the rest of the bonus.
69. The maximum wager when a bonus is pending, or actively being turned over is 5 EUR or equivalent in another currency. You may lose your winnings if you do not follow this rule.
70. A situation where a player attempts to turn over their casino bonus or use free spins while the player’s real money is locked in pending or unsettled bets will be considered an abuse of the promotional offer and a breach of our terms and conditions.
71. LuckyNordic reserves the right to void winnings resulting from wagering with an active bonus where a value, or part of a value, has been built up by the player and subsequently activated with real money once the promotional offer has expired or been cancelled.
72. Should we have grounds to link two or more accounts together where bonuses or benefits have been claimed, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action. Unless stated otherwise, you must deposit at least 20 € or currency equivalent and play 20 € or currency equivalent in order to qualify for a Deposit Bonus.
73. Bonus money will expire 40 days after it is credited to your player account, unless otherwise stated in the promotional offer.
74. Free spins are game-specific and cannot be transferred as money. All free spins will expire after 24 hours unless otherwise stated in the promotional offer. Winnings may have wagering requirements and it is your responsibility to read the terms and conditions pertaining to any free spins.
75. You must not engage in any activity which is intended to take unfair advantage of a bonus. In the event of a breach of this requirement, LuckyNordic reserves the right, at its sole discretion, to terminate the promotion at any time, to void any wager funded by the bonus and remove any winnings from such wager.
76. If we have reasonable grounds to suspect that a bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert, we may withdraw the availability of any bonus or all bonuses to that customer or group of customers and/or void any wager funded by the bonus and remove any winnings from such wager.
77. LuckyNordic reserves the right to confiscate any winnings obtained as a result of a faulty bonus set up, human error or other errors out of our control.
78. The player understands the terms and conditions set out in this agreement and agrees to comply with them.
79. The player declares that they are at least 21 years of age and old enough to gamble in accordance with the laws of their country of residence.
80. The player confirms that the personal information provided in their player account is correct.
81. The player confirms that they have only one active player account on the casino website.
82. The player is obliged not to disclose their account login details to third parties and not to allow third parties to play on the casino site through their account.
83. The player is responsible for the security of the data used to access the player account, as well as for the security of the accounts in social networks that are used for gambling at the casino.
84. The player confirms that they are not a casino employee or a relative of a casino employee.
85. The player is responsible for all actions taken on the casino site through their player account.
86. The player declares that they are aware of the risk of losing money in the course of gambling.
87. The player undertakes to refrain from engaging in illegal financial transactions, the legalisation of proceeds from crime, and any other operation in violation of applicable law, through the casino site.
88. The player confirms that she will not use funds to allow third parties to improve the status of her game account
89. The player agrees that the casino has the right to further verify their identity or their activities on the casino website.
90. The player understands that the casino is entitled to void the player’s bets in the following cases:
a) if the player or a third party can influence the outcome of the bet;
b) if the player or any third party associated with the player has breached any of these terms and conditions;
c) if the outcome of the bet was the result of illegal actions;
d) if the bet was made during any technical failure.
91. The player agrees that for the protection of players or in case of a violation or suspected violation of the game rules, the casino has the right to unilaterally and without notice limit the use of certain services, including setting limits for customers.
92. The content of the casino website is subject to copyright and other proprietary rights held by the casino or used under licence from third party rights owners. Any downloadable and printable materials on the website may only be downloaded to a single personal computer and the printouts may be used solely for personal and non-commercial purposes.
93. The use of the website does not confer any rights to the intellectual property (such as copyright, know-how, trademarks) owned by the casino or any third party.
94. Any use or reproduction of the trade name, trademarks, logos or other creative materials presented on this site is prohibited.
95. You will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activities.
96. If any of these terms or conditions is found to be invalid, illegal or unenforceable to any extent, this will in no way affect the validity of the remaining terms and conditions, which will remain in full force and effect as provided by law.
97. These terms and conditions are governed by the law of the Republic of Estonia and will be construed in accordance with the legislation of the Republic of Estonia, and any disputes (including claims for compensation and counterclaims) that may arise in connection with the wording, legality, validity, interpretation and observance of these terms and conditions or the legal relationship created thereby will be settled in the courts of the Republic of Estonia.
Changing limits
98. You can change limits at any time in your account or ask our customer support team for help. Both the easing and the lifting of limits will take effect after a 48-hour "cooling-off" period. This delay gives you the chance to reconsider whether you really want to change the current limits. Conversely, the lower of limits or extending their duration will take effect immediately upon registration of the relevant request.
99. If you wish to set a limit through customer support, please send an e-mail at [email protected], stating your reason. The restriction requested by e-mail will not take effect immediately. We will not be liable to reimburse you for any funds lost during the time it took us to process the limits requested by e-mail. If you would like the limits to take effect immediately, please activate it directly from your account in the Play Safe section.
Changing self-exclusion
100. It is possible to shorten a self-exclusion period, but the decision to shorten that period will only take effect after a 24-hour “cooling-off” period (this period can also be extended at the Company's discretion if necessary). An indefinite self-exclusion can be cancelled after a 24-hour “cooling-off" period. The Company has the right to refuse to cancel a permanent self-exclusion.
101. We will do our best to prevent you from opening a new account with us if you have previously self-excluded from gaming on our website. However, in the event that you succeed in creating a new account, for example by providing us with information that differs from that provided when you registered your previous account, or by using a similar method, we will not be liable for any damages that you may incur as a result of creating a new account and using our services. If we become aware that you have succeeded in opening a new account with us in this way, we have the right to terminate that account immediately and to remove any winnings and the entire bonus fund. Any other funds held in this player account will be returned to the account (less any winnings, payouts and reasonable fees) from which deposits were received.
102. If you wish to self-exclude through customer support, please send an e-mail at [email protected], stating your reason. The restriction requested by e-mail will not take effect immediately. We will not be liable to reimburse you for any funds lost during the time it took us to process the self-exclusion requested by e-mail. If you would like the exclusion to take effect immediately, please activate it directly from your account in the Play Safe section. You can effect a self-exclusion that prevents you from using any of the services (whether in a physical or virtual environment) offered by any gambling operator licensed in the Republic of Estonia by submitting an application for being included in the list of persons with restrictions on gambling, which is intended only for residents of Estonia. For more information on that list and the application of self-exclusion, please visit www.emta.ee.
103. All restrictions and exclusions imposed on player accounts apply to the websites related to the licence in question.
104. We want you to enjoy your experience on our site and also to be aware of the social and financial harm that problem gambling can cause. You understand that when you are playing games of chance that involve money, you can also lose money. Gambling can be addictive. We have developed measures to help make your gaming experience safer.
a. Setting financial limits
b. Deposit limit – this allows you to specify how much money you can deposit in your player account within a certain period of time.
c. Wagering limit – this allows you to determine exactly how much money you are willing to wager on games over a certain period of time. This limit covers all bets in total.
d. Loss limit – this allows you to determine how much money you are prepared to lose within one week or one month.
105. The above limits can be applied to bets, losses and/or deposits on a daily, weekly or monthly basis.
106. Self-exclusion – if you need to stop gaming on our website for a period of time, you can self-exclude, contacting customer support or activating this restriction from your account in the Play Safe section. Self-exclusion means that your player account will be closed for the specified period. Self-exclusion will restrict the use of the player account on the website in question, and will also apply to other websites operated under the same licence. Self-exclusion can be temporary or indefinite.
107. Players should be aware that we will not be informed of any self-exclusions set on other gambling websites.
108. We have the right to impose financial restrictions and bans on your player account in advance if we consider it necessary under our responsible gaming policy, and we may refuse to comply with your request to remove or shorten the period of such restriction or ban.
109. Underage players – we do not allow anyone under the age of 21 or below the minimum legal age for gambling in the player’s jurisdiction to open an account on our website. We will use our best endeavours to ensure that underage players will not be able to open an account with us. If we become aware that a minor has succeeded in opening an account with us, we have the right to immediately terminate that account and retain any winnings and bonuses in that account. Any other funds held in that player account will be returned to the account (less any winnings, payouts and reasonable fees) from which deposits were received.
110. If you feel that you have become addicted to gambling, we strongly recommend to self-exclude from our website as well as other gambling sites. Useful information on problem gambling can be found at www.15410.ee (Gambling Addiction Counselling Centre) or www.begambleaware.org.
111. Filtering systems – various filtering solutions allow you to restrict your use of the internet or your access to certain websites based on criteria of your choice. The filters used in these solutions prevent, for example, children and other vulnerable persons from accessing gambling sites. Be sure to consider using filtering solutions if you share your computer with friends or family members who are not old enough to open an account on our website and play through it, or who have requested self-exclusion from gambling sites, or who may otherwise be vulnerable to problem gambling. Examples:
b. http://www.contentwatch.com/
a. https://cybersitter.27labs.com
112. By agreeing to these terms and conditions, you acknowledge that you have read, understood, and agree to our privacy policy, which is available at https://www.luckynordic.com.
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