Privacy Policy

Version 1.0 Updated 16.10.2024

General

As data controllers, we have a legal obligation to process players' personal data in accordance with the gambling regulations in order to enable users to participate in the gambling activities we offer and to provide assistance. This Privacy Policy explains what kind of personal data we collect from players, why we collect such data and how we use it.
The website luckynordic.com (‘Casino’, ‘Website’, ‘Company’, ‘We’, ‘Us’, ‘Our’) is owned and operated by Blixx Gaming Company ID number C102564 and is located at 40 Villa Fairholme, Sir Augustus Bartolo Street, Ta Xbiex, XBX1095 Malta.
When registering an account on this website, the Player confirms their compliance with this Privacy Policy. If a player does not agree to the Privacy Policy and does not wish to provide us with their personal details, we hope that they would not use this site.
Please note that the Privacy Policy forms a contract between the Player and the Company. We may make changes to these policies from time to time. We will do our best to inform players of such changes, but we recommend that players check our privacy policy regularly. Your continued use of the Website constitutes your acceptance of our Privacy Policy.

What kind of data do we collect?

The personal information we may request and process will invariably include the following:

Any information provided by the Player during the registration phase of the account as well as any other information provided by the Player either via the Website or via e-mail (e.g. first and last name, date of birth, e-mail address and telephone number)
All communications with us that take place via the Website, email, online chat or any other means
Transaction history on the Player Account, whether this is via the Website or any other means of communication
Website login information including traffic data, GeoIP location data, browser/device data, web logs, activity logs and other traffic data that is stored in our system
Documents and evidence that we have requested, where applicable, to verify your account or process deposits or withdrawals, and any supporting documents we have requested for anti-fraud purposes (on our own initiative or as required by law). Such evidence includes passport scans, payment receipts, bank account statements and the like
Customer participation or other evaluation surveys that we may conduct from time to time

How do we use your data?

We process the personal data we collect in order to be able to provide our services to customers. In particular, we use this data for the following purposes:

To place bets and make money transfers. This includes the credit card used by the Player and the services used for online payments
To provide users with services related to gambling and other activities they seek on our Website
To provide customer support, including help with account creation and management
To ensure and carry out the necessary verifications
To inform registered players about our offers or to forward offers from our selected partners, associates or other affiliates to players (only if the player has consented to receiving such marketing material)
To comply with our legal obligations, including anti-money laundering (AML) and counter-terrorist financing (CFT) regulations
To monitor and investigate money transfers related to irregularities, including fraud prevention, abuse of rules, money laundering and other illegal or irregular gambling activities
To analyse trends in customer activities through market research evaluations (it is not compulsory to answer the surveys and players can opt out)
To carry out research and statistical analysis on the basis of the data collected

Marketing communication

Unless the Player has opted out of receiving marketing materials, we may use their personal information, such as email address and telephone number, for marketing purposes to inform them about products, services and promotions. This may also include information about the products and services of our partners, such as casino game providers. If a Player chooses to stop receiving such marketing and promotional materials, they may do so via their account settings, or by contacting our customer support team by email at [email protected].
It is also worth noting that if a player accepts any prize or win in relation to our promotions, they also agree to the use of their name/playing name for marketing purposes without any compensation, unless prohibited by law.

Obtaining your personal data

We do not collect personal information about a player without their knowledge. However, we may automatically collect certain data about the Player if they provide such information when using our services or communicating with us.
We may also, to the extent permitted by law, receive personal information from online service providers and other service providers, such as fraud prevention service providers. In addition, we retain the right to use third party services to provide technical support required for processing players' transactions and acquiring game content.
The Player should understand that we may have access to any information they provide to online service providers, service providers and third party e-commerce providers such as those mentioned above. However, players can rest assured that the personal information we receive and use in this way is strictly protected in accordance with this Privacy Policy. Information provided by the Player will only be disclosed to third parties outside the Company in accordance with our Privacy Policy, and we will take all necessary precautions to ensure that our agreements with third party service providers always protect the Player's personal information.

Receiving data

We may share information provided by the Player within our companies and with our partners. These companies include our parent companies, their parent companies and any subsidiaries of these companies as well as those companies with which we do business and with whom appropriate agreements have been concluded.
Company employees, and in particular the Data Protection Officer, the Head of Money Laundering, payment and anti-fraud analysts, customer service personnel, customer acquisition personnel, VIP player managers and a select number of other employees, may have access to the Player's personal data if their work duties so require and in order to provide the Player with the assistance they require.
Those employees who have access to the Player's personal information or whose work duties involve processing personal information have signed a confidentiality agreement to respect the Player's confidential information. The agreement complies with the relevant laws on gambling, data protection and privacy.
In order to provide the Player with an efficient service, we and/or our service providers may transfer Player Data from one country to another within the European Union (EU) or between the European Free Trade Association (EFTA) territories, and some data processors may be located outside the European Economic Area (EEA). Therefore, by using our website and communicating with us electronically, the Player acknowledges and agrees that we (both our suppliers and our subcontractors) process the data provided by the Player in these countries. We will always do our best to ensure that the Player’s information and data are handled securely and in accordance with the Privacy Policy.

Disclosing data to third parties

We do not sell or rent your personal information to third parties
We may disclose a Player’s personal information if required to do so by law, a regulation or another legal process or legal basis. We may also disclose the Player’s personal information to a regulatory body or government authority if we believe that this is necessary to protect the interests of the Company, its customers or any third party as required by law.
Personal data will be disclosed to third parties in the following cases:

If the law requires us to do so
If the Website is required to share data with payment processors in accordance with their privacy policies in order to process transactions
To the relevant licensing and regulatory authorities to fulfil our legal and regulatory obligations and responsibilities. Similarly, to fulfil our other obligations and responsibilities in other jurisdictions under applicable law
When the Company believes that disclosure is necessary to protect the safety of the Company or the Player or the safety of others in connection with an investigation of fraud or to respond to a government request
If our marketing service providers need this data to perform their tasks
To any third party with the Player’s prior consent

We use third party data processors to process certain personal data. Such service providers support the operation of the Website, in particular in relation to the maintenance and operation of the Website, marketing, analytics, website development and sending newsletters by email. We will ensure that the transfer of data to these operators takes place within the framework of the relevant data protection legislation and that the processors are also subject to the same requirements as us in accordance with the relevant Service Agreement.
Our website may also offer social media features (e.g. ‘share’ or ‘like’ buttons). These features are provided by third-party social media platforms such as Facebook. When data is collected in this way, it is processed in accordance with the privacy policy of the social media platform concerned.
In addition to the above, we may disclose personal data if we start new business activities. If there are changes in the structure of the Company, for example mergers, acquisitions by another company or partial acquisitions, it is likely that our customers' personal data will be involved in the transaction. In accordance with our policy, we will inform our Players by email before their personal data is transferred in this way.
Please note that our content may contain links to third party websites for the purposes of providing appropriate references. We are not responsible for such external content, which may lead to the application of separate privacy policies and the disclosure of the processed data.

Data retention

As stated in the Terms and Conditions, both the Player and the Casino may decide to close the Player's account at any time. In the event of account closure, we will store the Player's personal data for as long as legally required. This data will only be used if we are required by the appropriate authorities to investigate financial or tax records, frauds, money laundering or other illegal activities.
Players should be aware that due to European Union gambling and anti-money laundering regulations, we are required to retain the data provided by the Player in connection with registration and any account activity for at least five years from the date of the Player's last transfer of funds or the closure of the account. Pursuant to the above, we cannot implement requests for data destruction until this time requirement has been met.

Data security

We are aware that when we collect and process a Player’s personal data for the purposes of maintaining their account, we are bound by strict legislation to protect such personal data.
Therefore, we will endeavour to protect the Player’s personal information and respect their privacy in accordance with best business practices and applicable regulations. We are committed to providing players with secure services and will take all reasonable precautions to ensure that all data submitted to us by the Player remains secure.

Contact us

The Player may contact us at any time regarding this privacy policy:
To confirm that the personal information we collect about the Player are correct
To make enquiries about their personal information
To prohibit the use of their data for direct marketing purposes
To update or correct any of the information they have provided to us (in which case they must provide us with the evidence we may reasonably require to effect the change)Players should note that it is illegal to provide incorrect information about themselves and that it is their responsibility to update their information and ensure that we have up-to-date information about them.
We have appointed a Data Protection Officer (DPO) to oversee these privacy practices. If you have any questions about this Privacy Policy, you may contact the Data Protection Officer by email at [email protected].
In addition, under Article 77 of the GDPR, the Player has the right to lodge a complaint regarding data protection processing with the supervisory authorities, in particular in the Member State where they reside or work or in the place where the alleged breach occurred.

The Player may contact us at any time regarding this privacy policy:
To confirm that the personal information we collect about the Player are correct
To make enquiries about their personal information
To prohibit the use of their data for direct marketing purposes
To update or correct any of the information they have provided to us (in which case they must provide us with the evidence we may reasonably require to effect the change)Players should note that it is illegal to provide incorrect information about themselves and that it is their responsibility to update their information and ensure that we have up-to-date information about them.
We have appointed a Data Protection Officer (DPO) to oversee these privacy practices. If you have any questions about this Privacy Policy, you may contact the Data Protection Officer by email at [email protected].
In addition, under Article 77 of the GDPR, the Player has the right to lodge a complaint regarding data protection processing with the supervisory authorities, in particular in the Member State where they reside or work or in the place where the alleged breach occurred.