Play Safe with Lucky Nordic

We at Lucky Nordic we are committed to providing a safe, secure, and enjoyable gaming environment for all our players. We believe that gaming should be fun and entertaining, but we also recognize that for some individuals, it can become a problem.

On our Responsible Gambling page, we provide information and tools to help you minimize the risk of negative side effects.

Recognizing Problem Gambling

It is important to recognize the signs of problem gambling, which may include:

• Spending more money and time on gaming than intended.

• Chasing losses in an attempt to win back money.

• Neglecting personal and professional responsibilities due to gaming.

• Borrowing money or selling possessions to fund gambling.

• Feeling anxious, irritable, or distressed when not gambling.

If you or someone you know is experiencing any of these signs, we encourage you to seek help immediately.

With our Responsible Gambling tools,  we want to enable your most comfortable, safe and fair and gambling environment.

Limits

You can set your very own limit that suits your needs best, so you can keep enjoying your time at LUCKY NORDIC  on a level that is comfortable and enjoyable for you.

Net Deposit Limit

This allows you to limit the amount of funds you can spend in a week and/or a month. The limit will only allow you to make deposits up to the chosen limit amount and in addition you can also deposit the amount equal to any withdrawals made during this period.

Example: You set a €50 Net Deposit Limit and then you deposit €50 to your LUCKY NORDIC account. The limit will restrict any further deposits during the chosen time period. If you withdraw €100 in the same period of time the limit will allow you to deposit a further €100.

This his how our limits work

• Weekly Net Deposit Limit: This limit sums up all successful deposits and withdrawals made between Monday 00:00 CET and Sunday 23:59 CET.

• Monthly Net Deposit Limit: This limit sums up all successful deposits and withdrawals made between the first day of the month 00:00 CET and the last day of the month 23:59 CET.

For example: You have set a weekly limit of €100 and make a deposit on Tuesday of €40 and another deposit on Friday of €60. You will not be able to make any more deposits until Monday 00:00 CET. If you have a withdrawal of €200 in the same week (let's say on Saturday) the limit will allow you to deposit another €200 until Monday 00:00 CET. On what day of the week you set the limit does not matter since the limit will take the full week into consideration.

Please note that only successful deposits and successful withdrawals in the chosen period are taken into consideration.

 

Loss Limit

You can set a limit on how much you can lose while playing on the website over a specified period. This limit refers to the net value of your losses, which is calculated by deducting the limit from the starting amount of the session on a daily, weekly, or monthly basis. Limits become effective immediately upon being set.

Here's how the limits work:

• Daily loss limit: This sums all losing and winning bets within a single day (00:00 - 23:59 CET).

• Weekly loss limit: This sums all losing and winning bets for the current day and the previous six days.

• Monthly loss limit: This sums all losing and winning bets for the current day and the previous 29 days.

You can update your game limits at any time. If you wish to increase the limits, there will be an automatic 48-hour delay. Lowering the limits is always effective immediately.

Calculator

Unsure what amount suits you best? This little calculator can help you find the perfect balance:

Your limit should not exceed your personal budget.

If you wish to set any other limit feel free to reach us at any time through Live Chat or send us an email to [email protected] 

Time Out

Sometimes, you find yourself in a situation where you are having too much fun. Plain and simple. What you need is a time out. Our time out service allows you to cool off in the heat of the moment. This option allows you to take a break for 24 hours or 7 days. You will not be able to access your account in that time period.

Self-Exclusion

Sometimes you need a longer break from gambling, whether you just want to restrict your game for a longer period of time or if gambling becomes something else other than fun and entertainment. If you feel that gambling is affecting you negatively we encourage you to take a longer break if you feel that this may help you.

We offer the option to self-exclude for 2, 3 or 6 months. Once the period chosen by you has elapsed your account will reopen automatically and you can login again.

In addition to that we also offer an indefinite self-exclusion option which means that you can close your account without an automatic reopening. The account will stay closed for a minimum of 1 month and only reopen if you wish for it to be unlocked again by contacting our customer services through Live Chat or email at [email protected] .

If you wish to self-exclude please contact our customer services through Live Chat or email at [email protected] . Please note that a self-exclusion request via email is not immediate, we will confirm the self-exclusion to you by email once it is in place.

Not sure if self-exclusion is the right option for you? Just contact our support team through Live Chat or email at [email protected]

During a self-exclusion you are not allowed to create a new account and every attempt to create a new account during self-exclusion is a violation of our terms of service and may result in the permanent ban of your original account.

Self-Assessment

Understanding the signs of problem gambling is the first step to identifying a problem. There are many signs and they are as different as every person is from the other. This self-assessment test can help you analyze if a problem to gambling might exist.

Think about the last 12 months…

1. Have you bet more than you could really afford to lose?

2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?

3. When you gambled, did you go back another day to try to win back the money you lost?

4. Have you borrowed money or sold anything to get money to gamble?

5. Have you felt that you might have a problem with gambling?

6. Has gambling caused you any health problems, including stress or anxiety?

7. Have people criticized your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?

8. Has your gambling caused any financial problems for you or your household?

9. Have you felt guilty about the way you gamble or what happens when you gamble?

Problem Gambling Severity Index (PGSI) Scoring instructions

• 0 = Gamblers who gamble with no negative consequences.

• 1-2 = Gamblers who experience a low level of problems with few or no identified negative consequences.

• 3-7 = Gamblers who experience a moderate level of problems leading to some negative consequences.

• 8 or more = Gambling with negative consequences and a possible loss of control.

Helpful hints for Responsible Gambling

Only spend what you can afford to lose.
Before you start gambling, think about how much you can afford to gamble with according to your financial situation. Set limits so you can ensure you don't spend too much. Play with amounts which are for fun and for your entertainment.

Do not try to win back a loss at every cost.
Try to not take too huge risks to win back what you lost before at any cost. Gambling is for entertainment and should never be considered a source of income.

Play smart.
It is smarter to not play, when you are extremely stressed, depressed or under too much pressure. Also do not play when you are under the influence of medications, drugs or alcohol (don’t drink and gamble).

Take breaks.
You should take breaks when you notice that you get tired or can't concentrate anymore. Sometimes you also just need to cool off in the heat of the moment.

Only one account.
To make it easier to have an overview of how much time and money you spend on gambling it is highly advised to not create more than one account per Person.

Help Lines

Do you feel you might be developing a gambling problem or you know somebody close to you who might? Take the first step in getting help.

You should start by getting in touch with professionals who offer a list of relevant and useful information, free advice, forums and more.

To block yourself from most of the casinos that are accessible in Finland, we recommend using the website Pelikielto. They have a ready made email template and email list, which you can send to 300 casinos and payment providers, including Trustly and Zimpler, to get a restriction to gambling websites.

In Finland, Peluuri supports, advises and guides through helpline 0800 100 101 and chat to find best possible solutions for your situation. Peluuris aim is to ensure that when you end the call or chat with them, you will have a plan in place for what to do next. 

If you are located in Finland's capital territory, Tiltti offers in-person counseling, which you can attend by yourself, with your family or someone else close to you. Their focus is on peer support and peer group activities. Their counseling is free of charge and the center can be visited without a set appointment.

In Estonia, The Gambling Addiction Counseling Center provides assessment, counseling and psychotherapy for gambling addiction and digital addiction (computer and internet addiction). They have counseling centers in Tallinn and Tartu, but they also offer e-counseling ([email protected]) and telephone counseling on 15410 (Mon-Fri 10-18). 

International sites:

GamblingTherapy
GamblingTherapy is offering free advice and support. They also offer a free app providing tools and information.

GamTalk
Gamtalk has put together a page full of useful links featuring treatment and support services in your area.

GamblersAnonymous
Gamblers Anonymous is the place to share experience, strength and hope with each other.

Installing filtertools on any device will restrict your access to any gambling sites and more.

Gamblock
Gamblock is a filter software which can help you block access to all gambling sites and more.

Netnanny
Net Nanny can also help you block your devices from various sites should you have children in your household to prevent them from accessing gambling sites and more.

Protecting minors

It is illegal for anyone under the age of 18 (under 21 in Estonia) to open an account or to gamble at LUCKY NORDIC, or any other gambling or betting site.

We take our responsibilities in this regard very seriously, and we carry out electronic age verification checks on customers who use payment methods that are available to persons under the age of 18 years. We reserve the right to request proof of age documentation from any client at any time and to suspend any accounts until this is provided. We further reserve the right to forfeit all transactions and return all deposits to anyone under the age of 18 years.

To avoid abuse, keep your login data safe from any minors near you. If you share your computer with people under the age of 18 years, we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them. For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them: Famisafe

Helpful tips if you live with minors:

• Do not use autofill for your login details

• Always log out after your gambling session

• Keep your usernames and passwords safe

• Make sure that your credit card details are kept safe

If you feel you may have an issue with underage gambling or you just want to learn more. BigDeal, run by GamCare, is an organisation aimed at young people that offers education and support about gambling.

HAMPI

The easiest way to close access to all casinos under Estonian gambling license, is to register yourself with the HAMPI registry. This won't allow you to play or open a casino account for a period of 6-36 months. If you have an Estonian national ID code, then the easiest way is to log into the Estonian Tax and Customs Board website to set it up. If you do not have Estonian national ID code, then you can also fill out an application from EMTA website, attach a copy of your ID, sign the application digitally and forward it to [email protected] email.